The Velaino Holdings Company Inc. respects the privacy of people who contact us or use velaino.com. This Privacy Policy describes the information we collect, how we use it, who we share it with, and the choices available to you.

1. Company Information

Company: The Velaino Holdings Company Inc.

Address: 1318 Redwood Way, Petaluma, CA 94954

Phone: (888) 791-8646

Email: support@velaino.com

2. Information We Collect

We collect information when you write through Contact or the Portal, email support@velaino.com, call (888) 791-8646, or otherwise use velaino.com. Categories of information collected include:

• Name, business or entity name, email address, phone number, and mailing address
• The subject of your inquiry, including any building or asset class you name
• Correspondence about a building we own, a lease we hold, or a capital relationship
• Information you send in connection with a lease on a building we own, or a capital conversation
• IP address, browser type, device information, and browsing behavior on our site

3. Use of Information

We use the information we collect to reply to Contact and Portal submissions, run buildings we own, keep tenant and capital files, operate this website, and meet legal and operational obligations. We may review anonymized data in aggregate to understand how the site is used.

4. Sharing of Information

We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties.

5. How to reach us

Velaino does not operate a marketing short code. Inquiries go to support@velaino.com or (888) 791-8646. Phone numbers are never sold, rented, or shared for marketing. If we ever send an SMS, you can ask to stop by emailing that address or calling that number.

6. Cookies

Our website uses cookies and similar tracking technologies to support navigation, remember your preferences, and analyze site usage. You may manage cookie settings through your browser. Disabling certain cookies may affect the functionality of some site features.

7. Data Security

We use industry-standard technical and administrative safeguards to protect personal information against unauthorized access, disclosure, or loss. While we maintain reasonable security practices, no transmission over the internet is entirely risk-free and we cannot guarantee absolute security.

8. Retention

We retain personal information for as long as needed to serve the purposes described in this policy, including tenant and capital files and legal, tax, and recordkeeping duties. To request deletion of your personal information, contact us at support@velaino.com.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies before providing any personal information.

10. Children's Privacy

Our services are directed to businesses and commercial parties and are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us and we will promptly delete it.

11. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Depending on your location, you may also have the right to restrict or object to certain processing. For requests, email support@velaino.com or call (888) 791-8646.

12. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted to this page and take effect upon publication. Continued use of our website after any update constitutes acceptance of the revised policy.

13. Contact Us

The Velaino Holdings Company Inc.

1318 Redwood Way, Petaluma, CA 94954

Phone: (888) 791-8646

Email: support@velaino.com